Due to COVID-19 local pickup has been disabled. Orders will continue to be shipped out multiple times a week!

FAQ

Some common questions and answers:

What payment option is best for you?

Thank you for thinking of me. Both payment options are fine, but they come with fees which I absorb and do not pass on to you. The answer as to the 'best' one to use to is complicated, but I have detailed the fees I absorb below:

Paypal charges me: 2.60% + $0.30

Shop Pay (this includes Apple Pay, Google Pay, and Credit Card payments) fees are different depending on if you pay with an Australian or International card:

Domestic: 1.75% + $0.30

International Card: 2.9% + $0.30

Whilst Shop Pay is carbon offset, and the fees are lesser if you pay with an Australian card, if you're paying from an overseas account (for example if you are buying a gift, or from New Zealand), then PayPal generally is lesser. 

Do you ship overseas?

 

I ship to selected countries - if you don't see your country at checkout please use the contact form and I'll see if its possible. Due to tax changes in the EU and UK regions at the moment I cannot ship to these locations.

I am overseas and I'd like to order something not in your list of products to ship to my country.

Contact me with the items you're after and I'll let you know what the shipping will cost. 

An item I wanted has disappeared from the site!

Products that are out of stock auto-hide from the site after 10 days. Feel free to get in touch to find out when it is expected back in.

Will you price match?

No.

How much is shipping?

All shipping information is over on the Shipping Policy page. We have quite a few shipping options.

I have another question, how do I get in touch?

  • Facebook messenger on https://www.facebook.com/beholdgames/ 
  • Reply to any emails we've sent you (newsletter, order confirmation, etc).
  • Use the Contact me form