FAQ

Some common questions and answers:

What payment option is best for you?

Thank you for thinking of me. Both payment options are fine, but they come with fees which I absorb and do not pass on to you. The answer as to the 'best' one to use to is complicated, but I have detailed the fees I absorb below:

Paypal charges me: 2.60% + $0.30

Shop Pay (this includes Apple Pay, Google Pay, and Credit Card payments) fees are different depending on if you pay with an Australian or International card:

Domestic: 1.75% + $0.30

International Card: 2.9% + $0.30

Whilst Shop Pay is carbon offset, and the fees are lesser if you pay with an Australian card, if you're paying from an overseas account (for example if you are buying a gift, or from New Zealand), then PayPal generally is lesser. 

Do you ship overseas?

I only ship to Australia and New Zealand, if you want to buy anything and you're outside of Australia or New Zealand you can look to use a parcel forwarding service or ask an Australian friend to send your order on to you instead. I cannot recommend a parcel forwarding service for you to use, however a google search for "packaging forwarding Australia" might help you find services for you to research. 

I am in New Zealand and I'd like to order something not in your list of products to ship to New Zealand.

Contact me with the items you're after and I'll let you know what the shipping will cost. 

An item I wanted has disappeared from the site!

Products that are out of stock auto-hide from the site after 10 days. Feel free to get in touch to find out when it is expected back in.

Will you price match?

No.

How much is shipping?

All shipping information is over on the Shipping Policy page. We have quite a few shipping options.

 

I have another question, how do I get in touch?

  • Facebook messenger on https://www.facebook.com/beholdgames/ 
  • Reply to any emails we've sent you (newsletter, order confirmation, etc).
  • Use the Contact me form